POLITIQUE DE CONFIDENTIALITÉ - PRIVACY POLICY
*For the English version, please scroll down*
{ FRANÇAIS }
Privacy Policy
Thank you for visiting the Dix-neuf website and for
reviewing its privacy policy (hereinafter the Policy).
By browsing our website or using our systems or
services, you acknowledge that you have read and understood this policy and
consent to your data and personal information being processed in accordance with
it, where applicable.
This privacy policy is composed of the following
elements:
Objectives of the
privacy policy,
Effective date,
Consent collection
methods,
Objectives of data
collection,
Personal information
collected,
Processing methods
used,
Access and control
of personal information,
Sharing and reasons
for sharing personal information with third parties,
Use of cookies and
similar technologies,
Retention of personal
information.
Objectives of the
privacy policy:
Respect for privacy and the protection of personal
information are essential to us, which is why, through this Policy, we intend
to protect them in accordance with applicable laws.
To ensure this protection, Dix-neuf undertakes not
to collect, process, and share information that identifies an individual unless
the individual has consented, or unless permitted or required by law, in which
case your consent will not be necessary.
The purpose of the Policy is to inform users about
the reasons and methods by which Dix-neuf, or anyone acting on its behalf, will
collect and use their personal information. It is intended to be in clear
language to ensure informed user consent.
For the purposes of this Policy, "personal
information" means any information about an identifiable person or that
allows a person to be identified. Wherever possible, we will anonymize,
pseudonymize, and/or aggregate this information so that it no longer identifies
an individual.
2. Effective
date
This Policy applies from September 12, 2023.
3. Consent collection
methods
We commit to obtaining consent before collecting an
individual's personal information. Consent can be explicit or implicit and can
be provided directly by the individual or by their authorized representative.
We prioritize obtaining explicit consent, whether
verbally, electronically, or in writing. However, implicit consent can be
reasonably inferred from an individual's action or inaction. For example,
providing a name and address to receive a publication or a name and phone
number to get a response to a question is considered implicit consent to the
collection of information containing personal details. To determine the
appropriate type of consent, we consider the sensitivity of the personal
information involved, the purposes for which it is collected, and the
reasonable expectations of a person in a similar situation.
If we intend to use personal information for a new
purpose, we will describe the intended use and seek consent again.
It is not always possible, particularly in the
context of a government request, to obtain an individual's consent to collect,
use, or disclose their personal information. We commit never to disclose such
information, except in accordance with this Policy, unless required or permitted
by law.
4. Objectives of data
collection
The information collected is in accordance with the
purposes and objectives set out in this privacy policy.
Here are some reasons why we collect your personal
information:
To provide products
and services: We will collect
and process the data and information necessary to fulfill our mission and
contractual obligations.
To ensure and
improve these products and services: The data collected during your interactions with
our services may be used to analyze and improve the operation of our
products and services.
To develop new
products and services as well as for AI: The data collected may be used in a research
and development framework to offer new products and services to our
users, notably through advertising and marketing messages. In addition,
collected and aggregated data may be processed by algorithms using
artificial intelligence.
To offer personalized
products and services: The
collection and analysis of data generated by your interactions with our
services allow us to develop and create products and services that are
relevant to always best meet your expectations in terms of culture and
entertainment, notably to provide adaptive measures for customers who need them.
To evaluate product
and service performance: Data is
collected to provide information on the advantages and disadvantages of
our products and services in order to evaluate them and resolve issues if
necessary, particularly through surveys. This allows us to ensure the
quality of our products and services in addition to promoting risk
management.
To protect the
privacy of our users. The data
collected allows us to verify the identity and protect the privacy of
individuals who communicate with us by phone, electronically, or otherwise.
To fulfill legal
obligations. Data is collected to
comply with obligations arising from laws, regulations, or international
treaties.
5. Personal information
collected
Dix-neuf may collect personal information in various
forms, but will only do so by lawful means and solely for the necessary
purposes disclosed to you, as described in this Policy, or when permitted or
required by law.
The personal information collected, as well as its
sensitivity, may vary depending on the context of your interactions with
Dix-neuf. This is why we must first inform you of the nature of the personal
information we use.
We protect all personal information collected. Among
the personal information likely to be collected and used, we pay particular
attention to:
Name and contact details. First and last name, email address,
postal address, shipping address, phone number, and other similar data used to
post purchased products and to communicate with you about your order if
necessary.
Demographic data. Data about you such as your city and country.
Payment data. Partial data necessary for processing your
payments by Shopify, such as information about the payment instrument (e.g.,
the specific payment method (Visa, Mastercard, Paypal, etc.) and the last 4
digits of your credit card number). Payments are processed by Shopify, and
Dix-neuf only has partial access to this information, as mentioned above.
Subscription data. Information about your choice to subscribe
(or not) to the Dix-neuf newsletter.
Interactions. Data related to your use of websites, platforms,
and created tools. This includes data you provide to use the products. In other
cases, such as error reports, this is data we generate.
Other examples of interaction data we collect
include:
Website visit and
usage data. For example:
Searches and
commands. Search queries and
commands you use when browsing our website.
Text, input, and
handwriting data. Text, input, and
handwriting data, as well as any related information.
Location data. Data, which may or may not be precise, about
your device's location. For example, location data may be collected from
a device's IP address or from your account profile data that less
precisely indicates your location, such as a city name or a postal code.
Other data. Other data provided when you use our website,
including data from Google Analytics.
6. Data processing
purposes:
Providing our products and services. We use data to operate our products and services
and provide you with rich and interactive experiences.
For example, knowing the popularity of a product by
collecting statistics on the number of items sold, page views, etc.
Improving products and/or services. We use data to improve our products, notably by
adding new features or capabilities.
Personalization. Some products include personalized features, such
as recommendations that optimize your experiences and satisfaction. These
features use automated processes to tailor your experiences based on the data
we have about you, such as inferences we make about you and your product usage
and location.
Product and/or service development. We use data to develop new products. For
example, we use personal information that we anonymize or pseudonymize to better
understand our customers' needs.
Customer support. We use data to diagnose and resolve product and/or
service issues, and provide other support and assistance services.
Contributing to security and problem resolution. We use data to help secure and resolve problems
with our products and services. This includes using data to ensure the security
of services offered to our customers, detecting malware and malicious
activities, resolving performance and compatibility issues to help customers
get the most out of their experience, and informing them of updates to our
products and services. This may include the use of automated systems to detect
security issues.
Surveys and promotional communications. We use the data we collect to provide
promotional communications. You can subscribe to email newsletters, respond to
surveys, and choose whether or not to receive promotional communications from
Dix-neuf by email. For more information on managing your contact information,
email subscriptions, and promotional communications, please refer to the
"Access and Control of Your Personal Information" section of this
Policy.
Advertising. Dix-neuf uses data collected through its interactions
with you, some of our products, and third-party websites to advertise our
products and services, including on third-party sites. We may sometimes use
automated processes to make advertisements more relevant.
Commercial transactions. We use data to process your transactions with us.
For example, we process payment information to provide products purchased in our
online stores.
Reporting and business operations. We use data to analyze our operations and improve
decision-making. This allows us to make informed decisions and create reports
on the performance of our activities.
Protection of rights and property. We use data to detect and prevent fraud, resolve
disputes, enforce contracts, and protect our property. We may use automated
processes to detect and prevent activities that violate our rights and those of
third parties.
Legal compliance. We process data to comply with the law. For
example, we use the age of our customers to ensure we meet our obligations
regarding children's privacy protection or to ensure the customer meets the
recommended age for the audience. We also process contact details and
identifiers to help customers exercise their data protection rights.
Research. We use data to conduct research, particularly for
scientific purposes and in the public interest, when permitted by law.
7. Processing methods
used
Dix-neuf attaches the utmost importance to the
security of your personal information and undertakes to process it in
accordance with industry standards, solely for the purposes for which it is
collected as described in this policy or in a specific notice to that effect.
Nevertheless, absolute safeguarding of this information is impossible given the
security limitations inherent in Internet transmission. The information
transmitted to us is therefore ultimately at the user's own risk.
8. Access and control
of personal information
Dix-neuf ensures that all personal information in
its possession is as accurate, current, and complete as necessary for the
purposes for which it is used.
You have the right to request access to your
personal information for verification purposes and to request a correction if it
is inaccurate. If you believe your personal information is inaccurate or if you
wish to access your personal information, you can make a request using the
contact information provided at the end of this Policy.
To the best of our ability, we will provide you with
timely access to your personal information. However, for security reasons, we
may need to verify your identity.
Furthermore, there may be circumstances where we
cannot give you access to your personal information. This includes when access
may lead to the disclosure of another person's personal information and that
person refuses to consent to its disclosure, or when legal restrictions apply.
If such a situation arises, we will notify you of the reason why we cannot give
you access to your personal information.
If your request concerns data appearing on third-
party web pages or platforms, please contact those third parties directly.
9. Sharing and reason
for sharing personal information with third parties
We do not share your personal information with
companies, organizations, or individuals outside of Dix-neuf, with the
exception of our authorized suppliers and partners who need access to the
information for the purposes listed in this policy and within its limits, as
well as in the following cases:
With your consent.
For storage on cloud
servers, in which case personal information may transit through third-
party jurisdictions. Note that we only retain the services of reputable
companies with privacy policies.
For external
processing needs: We transmit personal information to other companies
that process it on our behalf, according to our instructions, in
accordance with this privacy policy, with a level of data security at
least equivalent to ours, and in compliance with all other appropriate
security and confidentiality measures. For example: postal address
submitted to Canada Post for package delivery.
In particular, we use the services of third-party providers to pool, clean, and analyze data in the cultural sector so that they can leverage this data and develop tools for the benefit of the public or sector stakeholders. To do this, these providers process the information provided in the following manner:
Data is first prepared, then classified for use.
From the prepared data, the provider creates aggregate statistics that contain general and non-personal information, sometimes combined with data from similar sources. This pooled data is then used to establish aggregate statistics, such as origin analyses (primarily via postal codes), as well as seasonality analyses or pricing analyses (e.g., shopping cart type).
For legal reasons: We transmit personal information outside our company if access to it is necessary to comply with applicable laws and regulations.
Dix-neuf commits not to sell or rent your personal information to a third party.
10. Cookies and similar technologies
Dix-neuf may use cookies, web beacons, invisible pixels, log files, or other technologies to collect certain personal information about visitors to our websites, as well as about the recipients of our newsletters, invitations, and other communications. Cookies are pieces of information transmitted by the server to the browser during a visit to the website, allowing unique identification of the current connection. This data may include information such as your Internet Protocol (IP) address, browser type, browser version, the pages of our site you visit, the time and date of your visit, the time spent viewing, and any other statistics.
The cookies used are notably for retrieving search history and shopping carts (e.g., product purchases) linked to the session, to facilitate the user's online browsing experience. It is important to know that enabling the cookies option may, depending on the configuration chosen, allow other servers to install cookies on your system. You can set your browser settings to notify you of the presence of cookies, thereby giving you the option to accept or reject them.
Please note that our website may contain links or references to third-party sites. This policy ceases to apply when you leave our website, and Dix-neuf is not responsible for the collection or processing of personal information by these third parties or via these external sources.
11. Retention of personal information
Dix-neuf retains collected data for different periods, depending on its nature and usefulness in offering our products and services. During the retention period, Dix-neuf takes physical and technical measures to ensure the security of data containing personal information.
The main locations where personal information is stored are the cities where Dix-neuf has facilities.
Personal information may be stored outside the country in which you live if a third-party provider or another entity to whom we disclose personal information in accordance with this Policy is located outside the country (for example, your address submitted to postal services in your country). In such cases, personal information may be subject to the local laws of the countries or territories where the information is collected, used, disclosed, or stored, and governmental authorities and law enforcement authorities of those countries or territories may have access to it.
Once the retention period has expired, personal information is destroyed. Only statistics or reports containing depersonalized and anonymized data may be retained for extended periods.
Other information
Changes to these rules:
We make changes to this Privacy Policy from time to time. Any reduction of your rights under this Privacy Policy will not be applied without your explicit consent. We always indicate the date on which the last modifications were made and allow you to access the archived versions for review. If the changes are significant, we publish a prominent notice on our website.
Compliance Officer:
For any questions, comments, or complaints about this policy, you can contact the person responsible for ensuring compliance with this privacy policy: Noémie Poliquin at the following address: dixneufmtl@gmail.com . Please note that emails will be processed within 14 days or less.
{ ENGLISH }
Privacy policy
Thank you for visiting Dix-neuf 's website and reading its privacy policy (hereinafter the Policy).
By browsing our website or using our systems or services, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data and information in accordance with this Policy, where applicable.
This Privacy Policy is composed of the following elements:
Purpose of the
Privacy Policy,
Effective Date,
How consent is
obtained,
Purpose of data
collection,
Personal information
collected,
Data processing
purposes
Processing methods
used,
Access to and control
of personal information,
Sharing and reasons
for sharing personal information with third parties,
Use of cookies and
similar technologies,
Retention of Personal
Information.
Objectives of the
Privacy Policy :
Respect for privacy and the protection of personal information are essential to us, which is why, through this Policy, we intend to protect it in accordance with applicable laws.
To ensure this protection, Dix-neuf will only collect, process and share personally identifiable information with the consent of the individual, unless permitted or required by law, in which case your consent will not be required.
The purpose of the Policy is to inform users of why and how Dix-neuf, or anyone acting on its behalf, will collect and use their personal information. It is intended to be in plain language to ensure users' informed consent.
For the purposes of this Policy, "personal information" means any information about an identifiable individual or information that allows an individual to be identified. Wherever possible, we will anonymize, pseudonymize and/or aggregate such information so that it no longer identifies an individual.
Effective date
This Policy applies as of September 12, 2023.
Consent procedures
We are committed to obtaining consent before collecting personal information from an individual. Consent may be express or implied and may be provided directly by the individual or by his or her authorized representative.
We prefer to obtain express consent, whether verbally, electronically or in writing. However, implied consent may be reasonably inferred from a person's action or inaction. For example, providing a name and address to receive a publication, or a name and telephone number to obtain an answer to a question, is considered implied consent to the collection of information containing personal information. In determining the appropriate type of consent, we take into account the sensitivity of the personal information involved, the purposes for which it is collected and the reasonable expectations of a similarly situated individual.
If we want to use personal information for a new purpose, we will describe the intended use and ask for consent again.
It may not always be possible, particularly in the case of government requests, to obtain consent for the collection, use or disclosure of personal information. We will never disclose such information other than in accordance with this Policy, except as required or permitted by law.
Purpose of data
collection
Information is collected in accordance with the purposes and objectives set out in this privacy policy.
Some of the reasons we collect your personal information include:
- To provide products and services: We will collect and process the data and information necessary to fulfill our mission and contractual obligations.
- To provide and improve these products and
services: Data collected during
your interactions with our services may be used to analyze and improve the
operation of our products and services.
- To develop new products and services and
for AI: The data collected may be used in a research and development context
to offer new products and services to our users, notably through advertising
and marketing messages. In addition, collected and aggregated data may be
processed by algorithms using artificial intelligence.
- To offer personalized products and
services: Collecting and analyzing the data generated by your interactions
with our services enables us to develop and create products and services that
are relevant to your expectations in terms of culture and entertainment, in
particular to plan adaptation measures for customers who require them.
- To evaluate the performance of products
and services: Data is collected in order to obtain information on the
advantages and disadvantages of our products and services, and to evaluate and
resolve them if necessary, notably by means of surveys. This enables us to
ensure the quality of our products and services, as well as promoting risk
management.
- To protect the privacy of our users.
The data we collect enables us to verify the identity and protect the privacy
of people who communicate with us by telephone, electronically or otherwise.
- To meet legal obligations. Data is
collected to meet obligations arising from laws, regulations or international
treaties.
Personal Information
Collected
Dix-neuf may collect personal information in various forms, but will only do so by lawful means and only for the necessary purposes disclosed to you, as described in this Policy, or as permitted or required by law.
The personal information collected, and its sensitivity, may vary depending on the context of your interactions with Dix-neuf.
For this reason, we make it a priority to inform you of the nature of the personal information we use.
We protect all personal information we collect.
Among the personal information that may be collected and used, we pay particular attention to :
Name and contact information. First and last name, e-mail address, mailing
address, shipping address, telephone number and other similar information used
to mail purchased products and to contact you regarding your order if
necessary.
Demographic data. Information
about you, such as your city and country.
Payment data. Partial data
necessary for Shopify to process your payments, such as information about the
payment instrument (e.g., the specific payment method (Visa, Mastercard,
Paypal, etc.) and the last 4 digits of your credit card number). Payments are
processed by Shopify, and Dix-neuf has only partial access to payment
information, as mentioned above.
Subscription information. Information about your choice to subscribe (or
not) to the Dix-neuf’s newsletter.
Interaction data. Data
relating to your use of the websites, platforms and tools created. This is data
you provide in order to use the products. In other cases, such as error
reports, this data is generated by us.
Other examples of interaction data we collect
include:
Data on sites visited
and usage. For example:
· Payment and account history. Data on items you purchase and activities
associated with your account.
· Problem resolution and help data. Data you provide when you contact Dix-neuf for
assistance, including the products you use, and other information that helps us
solve your problem.
Searches and orders. Search queries and commands you employ when
using our website.
Textual, input and
handwritten input data.
Textual, input and handwritten input data and any related information.
Location data. Data, which may or may not be precise, about
the location of your device. For example, location data may be collected
from a device's IP address or from data in your account profile that
indicates your location with less precision, such as the name of a city or
a zip code.
Other data. Other data provided when you use our
website, including data from Google Analytics.
Data processing
purposes:
To provide our products and services. We use data to operate our products and services,
as well as to provide you with rich, interactive experiences.
For example, to know the popularity of a product by
collecting statistics on the number of items sold, the number of pages viewed,
etc.
Improving products and/or services. We use data to improve our products, in
particular by adding new features or capabilities.
Customization. Some
products include personalized features, such as recommendations that optimize
your experience and satisfaction. These features use automated processes to
tailor your experiences based on the data we have about you, such as inferences
we make about you and your product usage and location.
Development of products and/or services. We use data to develop new products. For example,
we use anonymized or pseudonymized personal information to better understand
our customers' needs.
Customer support. We use data
to diagnose and resolve problems with products and/or services, and to provide
other support and assistance services.
Contribute to securing and resolving problems. We use data to help secure and resolve problems
with our products and services. This includes using data to ensure the security
of services offered to our customers, detecting malware and malicious activity,
resolving performance and compatibility issues to help customers get the most
out of their experience and informing them of updates to our products and
services. This may include the use of automated systems to detect security
problems.
Surveys and promotional communications. We use the data we collect to provide promotional
communications. You can sign up for e-mail subscriptions, respond to surveys
and choose whether or not to receive promotional communications from Dix-neuf by
e-mail. For more information on how we manage your contact information, e-mail
subscriptions and promotional communications, please see the Access and Control
of Your Personal Information section of this Policy.
Advertising. Dix-neuf uses
data collected through our interactions with you, some of our products and on
third-party websites to advertise our products and services, including on
third-party websites. We may sometimes use automated processes to make
advertisements more relevant.
Business transactions. We use data to process your transactions with us.
For example, we process payment information to provide products purchased from
our online stores.
Reporting and business operations. We use data to analyze our operations and improve
decision-making. This enables us to make informed decisions and create reports
on the performance of our activities.
Protection of rights and property. We use data to detect and prevent fraud, resolve
disputes, enforce contracts and protect our property. We may use automated
processes to detect and prevent activities that violate our rights and those of
third parties.
Legal compliance. We process
data to comply with the law. For example, we use the age of our customers to
ensure that we comply with our obligations to protect the privacy of children,
or to ensure that the customer complies with the recommended age for the
audience. We also process contact details and identifiers to help customers
exercise their data protection rights.
Research. We use data
to carry out research, particularly for scientific purposes and in the public
interest, where permitted by law.
Processing methods
used
Dix-neuf attaches the utmost importance to the
security of your personal information and undertakes to process it in
accordance with industry standards and norms, solely for the purposes for which
it is collected, as described in this policy or in a specific notice to that
effect. However, given the inherent security limitations of transmission via
the Internet, it is impossible to safeguard your personal information
absolutely. Information transmitted to us is therefore ultimately at the user's
own risk.
Access to and control
of personal information
Dix-neuf ensures that all personal information in
its possession is as accurate, current and complete as is necessary for the
purposes for which it is to be used.
You have the right to request access to your
personal information for verification purposes and to request a correction if
your personal information is inaccurate. If you believe that your personal
information is inaccurate, or if you wish to access your personal information,
you may make a request using the contact information provided at the end of
this Policy.
To the best of our ability, we will provide you
with timely access to your personal information. However, for security reasons,
we may need to verify your identity.
In addition, there may be circumstances where we
will not be able to provide you with access to your personal information. In
particular, when access may lead to the disclosure of another person's personal
information and that person refuses to consent to its disclosure, or when legal
restrictions apply. Should such a situation arise, we will advise you of the
reason why we cannot provide you with access to your personal information.
If your request concerns data appearing on
third-party web pages or platforms, please contact these third parties
directly.
Sharing and reason
for sharing personal information with third parties
We do not share your personal information with
companies, organizations, or individuals outside of Dix-neuf with the exception
of our authorized suppliers and partners who need access to the information for
the purposes listed in this policy and within the limits of this policy, as
well as in the following cases:
With your consent.
For storage on cloud
servers, in which case personal information may transit third-party
jurisdictions. Please note that we only retain the services of reputable
companies with privacy policies.
For external
processing purposes: We transfer personal information to other companies
who process it on our behalf, according to our instructions, in compliance
with this Privacy Policy, with a level of data security at least
equivalent to our own and in compliance with any other appropriate
security and confidentiality measures. For example: postal address
submitted to PosteCanada for parcel delivery.
In particular, we use the services of third-party
suppliers to pool, clean and analyze data in the cultural sector, so that they
can add value to this data and develop tools for the benefit of the public or
players in the sector. To do this, these suppliers process the information
provided in the following way:
The data is first
prepared, then classified so that it can be used.
From the prepared
data, the supplier creates aggregate statistics containing general,
non-personal information, sometimes combined with data from similar
sources. This pooled data is then used to create global statistics such as
provenance analyses (mainly via postal codes), but also seasonality
analyses or price analyses (shopping basket type).
For legal reasons: We
disclose personal information outside our company if access to it is
necessary to comply with applicable laws and regulations.
Dix-neuf will not sell or rent your personal
information to third parties.
Cookies and similar
technologies
Dix-neuf may use cookies, web beacons, web beacons,
web beacons, log files or other technologies to collect certain personal
information about visitors to our websites, as well as about the recipients of
our newsletters, invitations and other communications. Cookies are pieces of
information transmitted by the server to the browser during a visit to the Web
site that uniquely identify the current connection. This data may include
information such as your Internet Protocol (IP) address, browser type, browser
version, the pages of our site you visit, the time and date of your visit, the
time spent on the site and other statistics.
Cookies are used to retrieve search history and
shopping baskets (e.g. product purchases) linked to the session, to facilitate
the user's online browsing experience. It is important to note that, depending
on the settings you choose, enabling the cookies option may allow other servers
to install cookies on your system. You can set your browser to notify you when
you receive a cookie, giving you the chance to decide whether or not to accept
it.
Please note that our website may contain links or
references to third party websites. This policy no longer applies when you
leave our website, and Dix-neuf is not responsible for the collection or
processing of personal information by these third parties or via these external
sources.
Retention of personal
information
Dix-neuf keeps the data collected for different
periods of time, depending on its nature and its usefulness in offering our
products and services. During the retention period, Dix-neuf takes physical and
technical measures to ensure the security of data containing personal
information.
The main locations where personal information is
stored are the cities in which Dix-neuf has facilities.
Personal information may be stored outside the
country in which you live, if a third party supplier or other entity to whom we
disclose personal information in accordance with this Policy is located outside
the country (for example, your address submitted to postal services in your
country). In such cases, personal information may be subject to the local laws
of the countries or territories in which the information is collected, used,
disclosed or stored, and may be accessible to the governmental and law enforcement
authorities of such countries or territories.
Once the retention period has expired, personal
information is destroyed. Only statistics or reports containing de-identified
and anonymized data may be retained for extended periods of time.
Other information
Changes to this Policy:
We make changes to this Privacy Policy from time to time. Any reduction in your
rights under this Privacy Policy will not be implemented without your express
consent. We will always indicate the date on which the latest changes were made
and allow you to access archived versions for review. If the changes are
significant, we publish a prominent notice on our website.
Person in charge of compliance :
If you have any questions, comments or complaints about this policy, you can
contact the person responsible for ensuring compliance with this privacy
policy: Noémie Poliquin, dixneufmtl@gmail.com . Please note that
emails will be processed in fourtheen days or less.